Help Desk, Monitoring & Virus Protection

Strata Pointe Technologies offers customers a 24 x 7 x 365 live help desk, proactive monitoring and anti-virus software to ensure that your computers are functioning properly, protected and secure against technology threats. As a Strata Pointe client, you will have an experienced, dedicated IT support team offering the following services:

Live Help Desk / 24 x 7 x 365

Tier 1 support to provide immediate assistance Seamless extension to compliment your IT efforts and business objectives Reduce downtime and increase productivity Certified, dedicated technical consultants providing depth and specialized skills Remote assistance, PC control and resolution Customer receives attention anytime, and from anywhere Multiple ticketing communication options – phone, email, desktop application Organized by customer, so we become familiar with your systems and people Branded and tailored to meet your specific business requirements Proven track record of helping clients succeed

Monitoring

Instant alert system to quickly detect, diagnose and resolve performance problems before they effect productivity 24 x 7 monitoring to insure your systems are running optimally Monitoring software will be loaded on each computer providing daily health checks Critical system components are constantly checked and verified

Daily Health Checks Include:

Disk Space Processor Performance Memory Performance Disk Performance Windows Services Bandwidth and Connectivity SNMP Devices

Disk Space Changes Potential Hacking Attempts Physical Disk Health Critical Events Security Patches Windows Updates

Virus Protection

Install and provide real-time monitoring on every computer Protect against viruses, spyware, malware and other online attacks

As your partner in technology, our goal is to keep your computers running efficiently in support of your company’s objectives and within your budget.