IT Field Dispatch, Troubleshooting & Repair Service:
Provides qualified technical resources quickly anywhere in the world for on-site IT troubleshooting and repair On-site response times at five levels of criticality as fast as two hours from request receipt Single point of contact manages the complete lifecycle of service execution U.S. based customer care agents available 7 x 24 x 365 Straightforward, pre-determined, “pay as you go” prices with no contracts or hidden charges
ON-DEMAND IT Repair Services Overview
Strata Pointe’s On-Demand Technology Repair Services deliver "Smart Hands" technical resources for troubleshooting and repair wherever you need them on a timeframe to match your urgency level.
They are specifically designed for Clients who have a frequent need for "quick and easy" repair site visits but do not want to make any commitments.
Strata Pointe helps minimize downtime and reduce the overall cost of doing business.
Managed Labor vs. Unmanaged Labor. From the time of the request to the release of the job, a single Strata Pointe resource manages the job result.
Geographic and Schedule Flexibility. Resources are available worldwide in as little as two hours. Delivery of the right person at the right time is our business.